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WASHINGTON Consumer Health Data Privacy Notice

Last Updated: August 2025

This notice supplements our Privacy Notice and applies to the category of personal data defined as “consumer health data” subject to the Washington State My Health My Data Act (MHMDA). If you are a Washington resident or if your consumer health data has been collected in Washington, please review this notice.

1. Consumer Health Data We Collect

Our collection, use, disclosure, and processing of consumer health data about individuals will vary depending upon the circumstances. This notice is intended to describe our overall privacy and data protection practices concerning consumer health data. Because consumer health data is defined very broadly, to include personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status, many of the categories of personal data we collect could also be considered consumer health data. Examples of consumer health data we collect may include:

  • Health conditions, diseases, treatments, or diagnoses
  • Use or purchase of prescribed medication, and/or
  • Data that identifies a consumer seeking health care services

2. Sources of Consumer Health Data

As described further in the Personal Information Collected section of our Privacy Notice, we collect personal data (which may include consumer health data) directly from you, the consumer.

3. Our Collection and Use of Consumer Health Data

We collect and may use consumer health data for the following purposes:

  • Providing support and services: including to provide our Services, operate our Websites, applications and online services; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes.
  • Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct.
  • Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.
  • Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.
  • Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests.

4. Our Sharing of Consumer Health Data

We may share the following categories of consumer health data:

  • Health conditions, diseases, treatments, or diagnoses
  • Use or purchase of prescribed medication
  • Data that identifies a consumer seeking health care services

As necessary for the purposes described above, we share consumer health data with the following categories of third parties:

  • With the consumer
  • With our clients, i.e., insurance carriers so that they can provide coverage options based on the information you provide
  • With data analytics providers
  • With service providers that help us provide our services and operate our business Law enforcement, regulators, and others when disclosure of such information is required or to protect our legal interests

In addition, as necessary for the purposes described above, we share consumer health data with our affiliates TZ Insurance Solutions LLC, TruBridge, Inc., Anhelo Insurance Solutions LLC, and VTH Solutions LLC d/b/a/ Cignium Technologies.

5. How to Exercise Your Rights

MHMDA provides certain rights with respect to consumer health data, including rights to access, delete, or withdraw consent relating to such data, subject to certain exceptions. You can request to exercise these rights by submitting a request through this link or emailing us at privacy@tranzact.net.

If your request to exercise a right under the MHMDA is denied, you may appeal that decision by clicking link or emailing our privacy support team at privacy@tranzact.net with the subject line “MHMDA Appeal.” If your appeal is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.

Anthem

 

© 2005 - 2025 copyright of Anthem Insurance Companies, Inc. Serving Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, Ohio, Virginia (excluding the Northern Virginia suburbs of Washington, D.C.), and Wisconsin.

The benefits mentioned are Special Supplemental Benefits for the Chronically III (SSBCI). You may qualify for SSBCI if you have a high risk for hospitalization and require intensive care coordination to manage chronic conditions such as Chronic Kidney Diseases, Chronic Lung Disorders, Cardiovascular Disorders, Chronic Heart Failure, or Diabetes. For a full list of chronic conditions or to learn more about other eligibility requirements needed to qualify for SSBCI benefits, please refer to Chapter 4 in the plan's Evidence of Coverage.

Members may receive a monthly or quarterly allowance in the form of a benefits prepaid card to pay for a wide range of approved groceries. Unused amounts will expire at the end of the month or quarter. 

To read TZ Insurance Solutions LLC's Privacy Notice, click here.

Anthembcbs-medicareadvantage.com is powered by TZ Insurance Solutions LLC, a non-government licensed health insurance agency. Not affiliated with or endorsed by any government agency.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWI), which underwrites or administers the PPO and indemnity policies and underwrites the out of network benefits in POS policies offered by Compcare or WCIC; Compcare Health Services Insurance Corporation (Compcare) underwrites or administers the HMO policies and Wisconsin Collaborative Insurance Company (WCIC) underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem websites constitutes your agreement with our Terms of Use.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The provider network may change at any time. You will receive notice when necessary. 

We do not offer every plan available in your area. Currently we represent 1 organization which offers up to 130 products in your area. Please contact Medicare.gov, 1–800–MEDICARE, or your local State Health Insurance Program to get information on all of your options. (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week to get information on all of your options.For Dual-Eligible Special Needs Plans: This plan is available to anyone who has both Medical Assistance from the State and Medicare.

Anthem Blue Cross and Blue Shield is an HMO, PPO, PDP plan with a Medicare contract and is an approved Part D Sponsor. Our D-SNP plans have a contract with the state Medicaid program. Enrollment in our plans depends on contract renewal.

Attention: If you speak any language other than English, language assistance services, free of charge, are available to you. Call our Customer Service number, (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a nuestro número de Servicio de Atención al Cliente (TTY: 711). 注意：如果您使用非英語的其他語言，您可以免費獲得語言援助服務。請致電聯絡客戶服務部（聽語障用戶請致電：711）。

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